DG-ESUP-GOLD

DG-ESUP-GOLD Datasheet


Part Number DG-ESUP-iDigi-Basic

Part Datasheet
DG-ESUP-GOLD DG-ESUP-GOLD DG-ESUP-GOLD (pdf)
Related Parts Information
DG-ESUP-PRI DG-ESUP-PRI DG-ESUP-PRI
DG-ESUP-BRONZE DG-ESUP-BRONZE DG-ESUP-BRONZE
DG-ESUP-SILVER DG-ESUP-SILVER DG-ESUP-SILVER
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Technical Support Plans for Digi Development Projects

Technical Support Plans for Digi Development Projects

Support, Software Maintenance, On-Site Consultation

Expert technical support services can dramatically shorten time-tomarket and minimize design risks for customers of Digi’s embedded modules and microprocessors.

Overview

Expert technical support and a complete support plan offering are key to defining the success of your product development effort. Digi’s technical support professionals provide expert assistance to resolve all technical problems you might encounter. Critical issues are escalated as necessary to properly address situations in the shortest time possible.

All Digi Development Kits include basic installation and initial setup support without charge. In addition, Digi delivers four levels of technical support plans covering customers beyond installation and setup. Choose the plan that best fits your development needs based upon the amount of support required. Offerings range from the Basic plan including 5 hours of support to the Gold plan with up to 100 hours of support from a dedicated resource coupled with on-site training options.

For support plans not including software maintenance or for customers without an active support plan, development platform software upgrades are available for purchase as accessory items. Digi also offers customized technical training for the entire line of embedded product solutions.

Features/Benefits
• Free support for installation and startup of Digi development kits
• Quick escalation path for critical issue resolution
• Free access to online web forum support services
• Support options independent of software
platform
• Reduce your cost and time to market with flexible
support plans

Support Plans

Development support agreements are required for all software development questions. Development questions are questions related to creating application code, troubleshooting/debugging code, or consultation on Digi API usage.
iDigi-Basic

Part Number DG-ESUP-iDigi-Basic
• Annual support plan
• 5 hours of development support
• Support available via email or customer
web portal
• U.S. business hours support
iDigi-Bronze

Part Number DG-ESUP-iDigi-Bronze
• Annual support plan
• 10 hours of development support
• Support available via phone, email or customer
web portal
• U.S. or EMEA business hours support other time
zones may be available upon request
iDigi-Silver

Part Number DG-ESUP-iDigi-Silver
• Annual support plan
• 50 hours of development support
• Support available via phone, email or customer
web portal
• U.S. or EMEA business hours support other time
zones may be available upon request
• Priority support
• Free software maintenance releases
• 1 day of on-site consultation travel expenses
paid by customer
iDigi-Gold

Part Number DG-ESUP-iDigi-Gold
• Annual support plan
• 100 hours of development support
• Support available via phone, email or customer
web portal
• U.S. or EMEA business hours support other time
zones may be available upon request
• Priority support
• Free software maintenance releases
• 2 days of on-site consultation days may be
divided into two trips, travel expenses paid by customer
• Assigned Application Support Engineer

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DIGI SERVICE AND SUPPORT - You can purchase with confidence knowing that Digi is here to support you
with expert technical support and a strong five-year warranty.

Digi International
877-912-3444 952-912-3444
More datasheets: DN-7006GT | AO4454L | W2G130-AA33-20 | W2G130-AA31-01 | W2G130-AA09-01 | W2G130-AA33-01 | CDBFR0145 | FDS3170N7 | DM74123N | DG-ESUP-PRI


Notice: we do not provide any warranties that information, datasheets, application notes, circuit diagrams, or software stored on this website are up-to-date or error free. The archived DG-ESUP-GOLD Datasheet file may be downloaded here without warranties.

Datasheet ID: DG-ESUP-GOLD 509663